Your go to Chatbot marketing agency
We are an Australian based chatbot marketing agency that helps your business deliver outstanding and unique online experiences for your customers.
The chatbot systems we build are fully customisable and sophisticated, but they come without the usual ‘enterprise level’ price tag. We’ve got a pretty handy team behind the scenes that is pretty efficient at keeping the costs down for you!
Based in Melbourne, Australia, our team is a bunch of savvy chat marketers that has been working with small and medium businesses for years.
Accessible and rewarding chat marketing
Why Chat Response Isn’t Your Average Chatbot Agency
We’ve learnt that exceptional customer service was the #1 priority for 99% of businesses out there. And when you think customer service and ‘bots’ well, history says they often don’t deliver on expectations.
We aim to make chat marketing accessible and rewarding for every small to medium business in Australia. So you can get on with doing what you do best knowing that your chatbot just…works!
As marketers though, we know that handling customer service is just one part of a successful chatbot. We design our chatbots to give you a positive return on investment by starting the conversation BEFORE the customer is ready to ask a question.
Partners to help create profitable conversations
We’ll work with you to develop engaging sales and marketing tactics to grow your customer database, educate and qualify leads while upselling, cross-selling and dealing with everything in between.
Like how we used a simple coupon campaign to generate over 8,000 sales for The Masque Co. using a Messenger and Website Chatbot, or how we helped 6ft6 get 4,300+ email entries for a 4-week competition using a Facebook and Instagram chatbot.
The team behind Chat Response
Get to know us
Dan Pinne
Founder
Dan has grown a successful Facebook marketing agency to evolve into the thriving chat marketing space which he’s incredibly passionate about. He even created a podcast about it (the Chat Marketing Podcast) and trains businesses of all shapes and sizes on how to integrate chatbots into their business.
What is your nickname?
Dan Dan The Chatbot Man
Favourite phrase?
“There’s a bot for that”
Emoiji used the most?
😬😬
Where can you be found on your days off?
Dreaming of the next big thing in the chat space over coffee and brunch, or being distracted by his beloved Essendon Bombers with a beer in hand.
What is your nickname?
MJ
Emoiji used the most?
Where can you be found on your days off?
Sharing a cheeky wine and cheese board with friends, down by the beach with her dogs or buying another house plant she doesn’t need.
Molly Jones
Social Content Guru
Molly is the brains behind the wicked sense of humour and wit on our social channels. She’s energetic and loves dogs, memes and explaining ‘Gen Z’ humour to Dan.
Gian
Chatbot Charlie
Gian is the master of being patient and brings our Chatbots to life by connecting all our crazy flows into one, manageable piece of mayhem. Mr. Reliable just gets. It. Done!
What is your nickname?
The Chatbot Genie
What is your favourite phrase?
You are unique, just like everybody else
Emoiji used the most?
Where can you be found on your days off?
Playing video games and or walking my dog
What is your nickname?
The Wiz
What is your favourite phrase?
Stay Hungry. Stay Foolish. – Steve Jobs
Emoiji used the most?
Where can you be found on your days off?
Chilling on the beach, surfing some waves, and drinking ice cold beer
Stephen Lee
Chatbot Tech Specialist
Stephen is our tech wiz that can integrate and link programs with one another to bring chatbots to life. He’s the key to the ‘Response’ element of Chat Response, without him you’re just chatting to a blank void – so he’s kinda important (he’s also a great listener)!
Chat with us
We want to get to know you
Want to get in contact with us to discuss how we can help? Reach out below or chat with us on your favourite channel (we much prefer to have a conversation than worry about filling out forms)
Chat with us on Messenger | Instagram | SMS
Email: info@chatresponse.com.au
Phone: +61414 273 365
Media enquiries, email dan@chatresponse.com.au or chat with us to get access to our media pack.
Social Responsibility
Creating a strong business and building a better world are not conflicting goals
When it comes to business and chatbots, we are well aware there are many more important things in life. We’re incredibly lucky that we’re in a position to help people and causes that are important to us as a company.
We are passionate advocates for global issues, including sustainability, climate change, cruelty against animals and female rights. Making an impact and contributing to not-for-profit causes lie at the heart of Chat Response and as it continues to evolve, our contribution in this space will continue to develop.
Current charities that we support include:
How we’re trying to make a difference
We actively empower our staff to share the values that are important to them. Each employee and contractor we work with nominates a charity that a portion of the project or client’s fee is then donated to.
We are willing to help relevant not-for-profits and charities with in-kind services that assist with the promotion of initiatives that are making a difference in the community.
If you’d like to enquire about getting assistance with a chatbot for your not-for-profit, please register your interest below.